Thank you for shopping with us at Verona London. Our return and refund policy aims ro ensure a smooth and transparant experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds and exchanges.

Scope and Contact Information

For questions regarding returns and refund, please contact us through any of the methods below:

• Email: support@verona-london.com
• Phone: +31 6 17841356
• Address: Söderblomstraat 266, 2131GS Hoofddorp, Noord-Holland, the Netherlands

Policy Overview

• Return Period: Items can be returned within 30 days of delivery.
• Refund Processing Time: we will process your refund within 10 business days
• Return Shipping Costs: The costs of returns are always the responsibility of the customer, unless the product is defective or incorrect. 

Return Conditions

we offer returns under the following conditions:

• Return Window: Items can be returned within 30 days of delivery.
• Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
• Receipt or proof of Purchase: Required for all returns.
• Exceptions: Certain products, such as custom or personalized items and hyhiene products (e.g., undergarments, are non-returnable unles unopened and unused.

Return instructions

To start a return, please follow these steps:

1. Contact our Customer Service: E-mail support@verona-london.com with your order number, reason for return, and any supporting photos if applicable.
2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
4. Shipping: Use a reliable shipping service with tracking. The shipping costs of returns are always the responsibility of the customer, unless the product is defective or incorrect.

To start a return, you can contact us at support@verona-london.com. Please note that returns will need to be sent to the following address: 
Freight elevator No. 2 on the west side of the 3rd floor, 1st floor up, Yuantong Express, No. 409, Suxi, Yiwu Town
Postal code: 310000
Province: Zhejiang
Region: Zhejiang
China

Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@verona-london.com.

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery, and we'll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, pleas follow the return process and than place a new order for the correct size.

European Union 14 day cooling off period

 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions and Special Cases

• Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We'll arrange a return at no cost to you and offer a replacement or full refund as per your preference
• Incorrect Product: If you receive an incorrect item, please contact us, and we'll cover the return shipping and send you the correct item promptly.
• Lost packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Processing Times

• Return Window: Items can be returned within 30 days of delivery.
• Refund Issuance: we will process your refund within 10 business days.

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

• Store Name: Verona London
  
• Company Name: Sanders B.V.
• Company  Registration Number (KVK): 96280611
• VAT Number: NL86754411B01
• E-mail: support@verona-london.com
• Phone: +31 6 17841356
• Address: Söderblomstraat 266, 2131GS Hoofddorp, Noord-Holland, the Netherlands
• Opening Hours: Monday to Friday from 09:00 to 17:00